Frequently Asked Questions (FAQs)
How long does delivery take?
Orders are usually delivered within 5–7 business days depending on your location.
Do you offer free shipping?
Yes, we offer free shipping on selected orders and promotional offers.
Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking link via email or SMS.
Are your lenses anti-glare?
Yes, we offer anti-glare, blue light protection, UV protection, and premium lens options.
Can I upload my prescription?
Yes, you can upload your prescription while placing the order or share it later.
Do you offer computer glasses?
Yes, we have a dedicated collection of blue light and computer glasses.
How do I pay for my orders?
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
Can I buy frames without lenses?
Yes, you can select “Frame Only” before checkout.
Do you offer progressive or bifocal lenses?
Yes, progressive and bifocal lens options are available for selected frames.
What is your return policy?
We offer easy returns/exchanges within 7 days of delivery for eligible products.
Can I exchange my glasses if they don’t fit?
Yes, exchanges are available for size or fitting issues.
What if I receive a damaged product?
Please contact our support team within 24 hours with photos of the damaged item.
Which payment methods do you accept?
We accept UPI, Debit/Credit Cards, Net Banking, Wallets, and Cash on Delivery (if available).
How can I contact customer support?
You can contact us via WhatsApp, email, or through our contact page.